FAQ

Unfortunately it is not that simple. You should always seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in business, hours of operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support & management, depth and type of chauffeur staff – our company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance. When using larger vehicles especially, any company should provide their U.S. DOT number and company name registered under.

As soon as your plans are fairly definite, if you need immediate booking, immediate service do not hesitate to contact us just give us a call or send us an e-mail or do it online to set up your reservation. We always suggest as much notice as possible, couple of days for airport service and at least two weeks for most hourly charters. Seasonal, off-hour and special events may dictate more notice, sometimes even a few months, so try to plan accordingly. But if in case there is immediate urgent need for services we will help you cover it for you in best possible way we can.

Yes, we offer car service 24 hour a day / 7 days a week / 365 days a year. Please try to reserve in advance for to save you any premium pricing and/or urgent surcharges likely. We typically do not have any Off-hour service because our pricing is best in industry all the time.

Sedan and SUV – 24 HOUR PROIOR NOTICE IF YOU ALREADY HAVE ADVANCE BOOKING, PICK UP OR DELIVERY DAY CANCELLIATION MAY LEAD TO CANCELLIATION FEE Passenger and Executive Van –2 DAYS NOTICE IF YOU ALREADY HAVE ADVANCE BOOKING, PICK UP OR DELIVERY DAY CANCELLIATION MAY LEAD TO CANCELLIATION FEE Limousine – 24 HOUR PROIOR NOTICE IF YOU ALREADY HAVE ADVANCE BOOKING, PICK UP OR DELIVERY DAY CANCELLIATION MAY LEAD TO CANCELLIATION FEE Mini & Limo Coaches – 2 DAYS NOTICE IF YOU ALREADY HAVE ADVANCE BOOKING, PICK UP OR DELIVERY DAY CANCELLIATION MAY LEAD TO CANCELLIATION FEE Motor Coaches – One Week NOTICE IF YOU ALREADY HAVE ADVANCE BOOKING, PICK UP OR DELIVERY DAY CANCELLIATION MAY LEAD TO CANCELLIATION FEE

We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit. A credit card authorization & charge will be taken to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and bus charters.

Absolutely! Our customers are always welcome to visit our offices during standard business hours to view and reserve vehicle. We enjoy showing off our fleet, but ask that customers make an appointment ahead of time so we can plan accordingly for your visit and assure the vehicles on site.

Boston limo services can provide receipts for charges most conveniently by e-mail once the job is complete. If you use our web-based reservation system you can also retrieve a receipt once the ride is completed and closed out.

Overland offers both corporate and personal accounts. Major corporate accounts may qualify for billing terms, subject to review and approval.

In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.

We do not require a deposit upfront for potential damage or excessive cleaning costs that could occur during the course of a rental. But charges may apply later to your card in case of any such occurrence.

All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $500.00 will apply, plus cost of repairs for any damage related to smoking.